Disney's Den Terms & Conditions

General Information

Please ensure you read and understand the following terms and conditions pertinent to your accommodation rental.  If you have any queries, please do not hesitate to contact us.

Whilst we reserve the right to increase or decrease accommodation prices at any time, we will confirm to you the current price at the time of booking. As soon as you have confirmed your booking and paid your deposit or full payment, the cost of the rental is guaranteed against any further increase, (unless these increases are brought about by Government action). This guarantee is offered subject to our conditions of payment being adhered to and providing you do not make any further amendments to your holiday arrangements.

Your holiday home rental includes: Accommodation as booked, including services e.g. gas, water and electricity, (excludes pool heating unless otherwise stated).

NOT included in our rental prices:  a) Flights   b) Car Hire  c) Holiday Insurance  d) Cost of pool heating unless indicated

1. Booking and Payment:

A). Deposit: To confirm the booking, a deposit of 25% of the full rental cost for the period must be paid directly to the owner by cheque or Bank Credit transfer and the completed, signed booking form must be returned by fax or
e-mail. Upon clearance of the payment, the booking is confirmed and the deposit will be non-refundable but will be deducted from the full amount due. The booking will be confirmed to you within 7 days of receipt of your deposit. You must check the confirmation and final invoice carefully and raise any queries immediately.

*** N.B.:-  Full payment is required if the booking is made within 10 weeks of the beginning of  your rental period. 

 

B). Paying Your Balance: The balance of the rental fee, plus the refundable security damage bond, is due 10 weeks prior to the commencement of the rental period. We reserve the right to treat the booking as cancelled if we do not receive the balance by the due date. In the event of a cheque not being honoured by the bank on which it is drawn we will make a charge of $25 to cover the bank charges and our administration costs.

C) HOW TO PAY : We accept the following payment options:

• Payment by Bank Credit Transfer directly into our USA or UK Bank account
• Payment by UK £ or  USD cheque
• Payment via PayPal
  
• Payment by Credit Card (incurs a 3.5% handling charge) 

 Please advise your preferred method of payment and we will send you the relevant payment instructions. 

* For short notice bookings, payment will be accepted by Credit Card only*

Rental Accommodation

2. Cancellation: In the event that you cancel your booking for any reason whatsoever, the following charges will apply:

3.  Alterations to Bookings: This booking relates to accommodation only and no refunds or partial refunds can be made in the event of failure to arrive at the accommodation for whatever reason including but not limited to weather, transport, Visa regulations etc.  If, after your booking has been accepted, you wish to alter your arrangements, we will do all we can to help but an administration fee of up to $25 per booking may be charged.

4. Rental Period: The rental period of the property begins at 4pm on the day of arrival. The property must be vacated by 11am on the day of departure, unless otherwise stated. Failure to comply may result in an additional charge levied against your Security Deposit for late departure.

5. 5. Security Bond: We require Credit Card details from all clients on booking the accommodation. These details are held as security cover against loss or damage occasioned by the use of the property or its contents by the parties to this agreement, or for any excessive cleaning costs above that normally required in connection with the occupancy. In this case, the Credit Card will be debited to pay for the repair of, or replacement of, any breakages or damage caused during the period of rental in accordance with our Property Managers' report.

6.  Sub-Letting: The accommodation is reserved exclusively for the people named on the booking form and no other persons whatsoever are permitted to stay there unless this has been agreed with the owners or their agents in writing.

7. Safety: The owners of the property or their agents cannot accept any responsibility whatsoever and howsoever caused for injury or damage caused as a result of the use of the pool, (if applicable), and the surrounding area. Guests are specifically requested not to allow unsupervised children to use the pool.

Should you choose the option of pool heating may we point out that in the event of adverse weather conditions the pool heater may not always function, however very rare this is unfortunately beyond our control,.

8.  Force Majeure: The owners of the property or their agents will not be liable for any loss or delay occasioned by any of the following: strikes, riots, political unrest, hostilities, war or threat of war, terrorist activity, industrial disputes, fire, flood, technical/weather problems with transport, aircraft grounding, closure of airports or ports, weather conditions or any other event beyond the owner's or their agents’ control.

9.  THE ABBEY Restrictions: All vehicles should be parked on the paved driveway. Short-term visitor street parking is limited to reasonable hours. No overnight street parking is allowed. No motor homes, RV’s, trailers, boats, campers, motor cycles or commercial vehicles must be parked on any part of the property